Refund Policy

This Refund Policy describes the limited circumstances in which a Challenge fee, reset fee, or other payment to Novixfund is refundable. It supplements, and should be read together with, our Terms of Service.

Once your Challenge is activated and your simulated Account is provisioned, the fee is non-refundable, regardless of your subsequent trading outcome. Purchasing a Challenge is a purchase of access to the evaluation itself, not a deposit or investment, and failing or passing the evaluation does not create a refund right except as stated in Section 3 or where a specific add-on you purchased expressly provides one.

You may request a full refund of a Challenge fee within 24 hours of activation, provided that no trade has been placed on the Account during that period. Once a first order is placed, the Account is considered to have been used and the fee becomes non-refundable, even if that trade is later closed, cancelled, or void.

If you are charged more than once for the same Challenge or reset due to a payment processing error, we will refund or credit the duplicate payment to your Novixfund wallet once verified. Report a suspected duplicate payment to support@novixfund.com with your order reference.

Because blockchain payments cannot be reversed once confirmed, initiating a chargeback, reversal, or fraud claim with a third-party payment provider for a completed Novixfund payment, without first contacting support@novixfund.com, will be treated as a violation of our Terms of Service and may result in immediate suspension of your Account and forfeiture of any pending payout, pending our investigation. We investigate every chargeback claim and will refund you directly where we determine the claim is valid.

A reset purchase, which restarts a failed Account on a new evaluation, is priced at a discount to the original Challenge fee, as published on the plan and Rules pages, and is itself non-refundable once the new Account is activated, subject to the same 24-hour no-trade window described in Section 3.

To request a refund under this Policy, email support@novixfund.com with your account email and order reference. We aim to process eligible refunds to your original USDT payment source, or to your Novixfund wallet at your choice, within a reasonable time after approval.